HOW CAN I TRACK MY ORDER?

From the moment that your order will be sent, you will get automatically a confirmation e-mail from our courier (GLS) containing the track code. You just have to insert it here:

https://gls-italy.com/it/servizi-per-destinatari/ricerca-spedizione

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

  •  Cash on delivery
  •  Credit card
  •  PayPal

CAN I ASK FOR THE ORDER TO BE DELIVERED TO ANOTHER PERSON, ANOTHER ADDRESS OR IN A DIFFERENT NATION?

You can ask to deliver your order to somebody else and to a different address that is not yours, you just have to specify it before the order is completed. You can’t ask for your order to be delivered to another Nation.

SOMETHING IS MISSING IN THE DELIVERED PACKAGE, WHAT SHOULD I DO?

Contact the costumer service info@gateseven.it  or call 0823 1875152  and tell what happened and identify your order with the ID number you got after the order was completed.

WHAT HAPPENS IF I FORGET MY PASSWORD?

You can ask for a new password by clicking “I forgot my password” in the login page, then you’ll have to insert you e-mail address and you’ll get an e-mail that will explain how to modify your forgotten password.

WHERE CAN I SUBSCRIBE TO THE NEWSLETTER?

You can subscribe in the homepage. After registered, you’ll get €5,00 voucher (that you will get as soon as the system will registered your e-mail ) that you can apply on your first purchase.

IS IT SAFE TO BUY ONLINE ON THE OFFICIAL GATESEVEN WEBSITE?

Gateseven website assures a high safeguard as concerned your data. All of the transactions made by credit card will be processed through safe and encrypted servers to25bit of Stripe and PayPal

IS IT VAX INCLUDED IN THE PRICE?

VAT is included in every price.

WHY MY PAYMENT ISN'T SUCCESSFUL?

Payment could not be successful for one of the following reason:

  •  Credit card could be expired. Check its expired date.
  • You could have entered wrong info. Verify to have fulfilled every  field.
  • You could have reached your price limit. We suggest you to contact your bank and to verify to have not reached it.

I GOT A DEFECTIVE/ WRONG ITEM. WHAT SHOULD I DO?

Contattaci al numero,un nostro operatore ti darà tutte le indicazioni necessarie.

Contact us  0823 1875152, one of our phone operators will provide you with all necessary information.

WHICH ARE THE REFUND CONDITIONS?

For getting information about the refund conditions write an e-mail to  info@gateseven.it or call the number 0823 1875152  within a maximum of 10 working days from the date of delivery.

HOW CAN I MAKE AN ORDER?

  • To make an order is very simple. You just have to follow these steps:
    • Search, choose and add to the Shopping Bag your favorite items;
    • Click to Check-out
    • Select the modality of delivery and the payment that you prefer, and in the end complete the order.

    You will get soon a confirmation e-mail with the data of your order.

HOW CAN I NOW IF YOU RECEIVED MY ORDER ?

You will get automatically a confirmation e-mail after the order is completed, in case you shouldn’t see the e-mail in the inbox, try to look for it in Spam ( junk e-mail)

IS IT POSSIBLE TO DELETE OR CHANGE MY ORDER ONCE IT IS COMPLETED?

At the moment that your order and the payment are confirmed, you cannot modify or delete it. Contact the costumer service  0823 1875152 

and explain your problems. We will provide as soon as we can to delete or modify your order.

WHERE CAN I CHECK THE PRIVACY POLICY?

You can check the legal data here: www.gateseven.it/privacy-policy

WHICH ARE THE BENEFITS OF THE REGISTRATION ?

If you create an account you can be registered automatically to our Newsletter and always be informed about sales and promo only reserved to our subscribers

IS IT REQUIRED TO CREATE AN ACCOUNT IN ORDER TO BUY ON THE WEBSITE?

No, subscription is not required. You can buy as not subscribed user.

HOW CAN I MODIFY MY ACCOUNT DATA?

You just have to access to your account and click on settings to modify your data.

CAN THE ITEMS BE REPLACED?

Yes. You can change the size, in case the size you chose it’s not correct, or you can change item. For more info  info@gateseven.it or call 0823 1875152. 

COME FACCIO A SAPERE CHE AVETE RICEVUTO IL MIO RESO?

Non appena riceveremo il tuo reso riceverai una email di notifica.

HOW OLD SHOULD I BE TO BUY?

For buying on Gateseven you have to be 18 and more.

I'M HAVING PROBLEMS WITH THE LOGIN OR TO MAKE AN ORDER. WHAT CAN I DO?

You can contact us through our Facebook page: https://www.facebook.com/GatesevenOfficial/

or you can send us an e-mail  info@gateseven.it

or call the costumer service 08231875152